Features
Customer Feedback & Surveys
Customer Feedback and Surveys in ClearCRM provide tools to collect and analyze customer feedback through surveys, driving insights for improved satisfaction and loyalty.
Feedback is critical for understanding customer needs. Without it, businesses may miss opportunities to enhance services or address pain points.
ClearCRM’s Customer Feedback and Surveys improve insight quality, enhance customer satisfaction, and drive loyalty. This supports data-driven improvements and growth.
Send quick CSAT surveys after support interactions
Customer Satisfaction Surveys
Customer Satisfaction Surveys in ClearCRM send quick CSAT surveys after support interactions, measuring customer satisfaction with service quality and resolution.
CSAT surveys are essential for gauging support quality. Without them, businesses may lack data to improve service, risking customer dissatisfaction.
ClearCRM’s Customer Satisfaction Surveys provide actionable insights, improve service quality, and enhance customer satisfaction. This drives loyalty and better outcomes.
Measure customer loyalty and likelihood to recommend
Net Promoter Score (Nps) Surveys
Net Promoter Score (NPS) Surveys in ClearCRM measure customer loyalty and likelihood to recommend, providing insights into brand advocacy and retention.
NPS surveys are critical for assessing loyalty. Without them, businesses may miss opportunities to improve retention and build brand advocates.
ClearCRM’s NPS Surveys provide clear insights, enhance retention strategies, and boost customer loyalty. This drives long-term growth and brand advocacy.
Gauge ease of getting help or solving issues
Customer Effort Score (Ces) Surveys
Customer Effort Score (CES) Surveys in ClearCRM gauge the ease of getting help or resolving issues, providing insights into support efficiency and customer experience.
CES surveys are essential for improving support processes. Without them, businesses may overlook friction points, reducing customer satisfaction.
ClearCRM’s CES Surveys identify friction, improve support efficiency, and enhance customer experience. This drives satisfaction and supports retention.
Embed short surveys on your website or portal
Feedback Widgets
Feedback Widgets in ClearCRM embed short surveys on your website or portal, enabling easy feedback collection from customers during their interactions.
Feedback widgets are crucial for seamless feedback collection. Without them, customers may not provide input, limiting insights into their experience.
ClearCRM’s Feedback Widgets improve feedback collection, provide actionable insights, and enhance customer experience. This drives satisfaction and data-driven improvements.
Trigger surveys based on events like ticket resolution
Survey Automation
Survey Automation in ClearCRM triggers surveys based on events like ticket resolution, ensuring timely feedback collection without manual effort.
Automated surveys are essential for consistent feedback. Without them, manual survey sending can be inconsistent, reducing response rates and insights.
ClearCRM’s Survey Automation streamlines feedback collection, improves response rates, and provides timely insights. This enhances customer satisfaction and service quality.
Analyze customer feedback trends and scores
Feedback Analytics And Reporting
Feedback Analytics and Reporting in ClearCRM analyze customer feedback trends and scores, providing visual reports to identify areas for improvement.
Feedback analytics are critical for data-driven improvements. Without them, businesses may struggle to interpret feedback, missing opportunities to enhance services.
ClearCRM’s Feedback Analytics and Reporting provide clear insights, improve service quality, and enhance customer satisfaction. This drives retention and growth.
Link survey responses to individual CRM contacts
Integration With CRM Records
Integration with CRM Records in ClearCRM links survey responses to individual contacts, providing context for feedback and enabling personalized follow-ups.
Linking feedback to records is essential for contextual insights. Without it, feedback may lack context, reducing its usefulness for targeted improvements.
ClearCRM’s Integration with CRM Records enhances feedback analysis, improves personalization, and drives customer satisfaction. This supports data-driven decisions.
Use templates or build your own feedback forms
Customizable Survey Templates
Customizable Survey Templates in ClearCRM provide pre-built or custom survey forms, enabling tailored feedback collection for specific business needs.
Custom surveys are crucial for relevant feedback. Without them, generic surveys may fail to capture specific insights, limiting improvement opportunities.
ClearCRM’s Customizable Survey Templates improve feedback quality, enhance insight collection, and drive customer satisfaction. This supports targeted improvements.
Send surveys via email, web, or embedded links
Multichannel Survey Distribution
Multichannel Survey Distribution in ClearCRM sends surveys via email, web, or embedded links, ensuring flexible delivery to maximize response rates.
Multichannel distribution is essential for reaching diverse audiences. Without it, limited channels can reduce response rates and feedback quality.
ClearCRM’s Multichannel Survey Distribution improves response rates, enhances feedback collection, and drives customer insights. This supports satisfaction and growth.
Features
Reporting & Analytics
Reporting and Analytics in ClearCRM provide tools to generate and analyze reports on support performance, customer feedback, and metrics, driving data-driven decisions.
Robust reporting is critical for optimizing support. Without it, teams may lack insights to improve service, risking customer dissatisfaction and churn.
ClearCRM’s Reporting and Analytics enhance performance tracking, improve decision-making, and drive customer satisfaction. This supports efficient support and growth.
Claim Your Deal