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ClearCRM Privacy Policy

Effective Date: May 6, 2025

ClearCRM (“ClearCRM”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and CRM platform. By accessing or using ClearCRM, you agree to the practices described in this policy.

1. Information We Collect
We collect the following types of information:

a. Account Information
When you register, we collect your name, email address, password, company name, role, and phone number.

b. Usage Data
We collect data on how you use ClearCRM, including page views, feature usage, click paths, and interaction timestamps.

c. Payment Information
When you subscribe to a paid plan, billing details (name, billing address, last 4 digits of card) are collected and processed securely via our payment provider (e.g., Stripe). We do not store full credit card numbers.

d. Communications
If you contact us via email, chat, or support tickets, we may store those communications to provide better service.

e. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, analyze traffic, and improve functionality. You can disable cookies in your browser, but this may impact the platform experience.

f. Third-Party Integrations
When you connect third-party services (e.g., Gmail, Outlook, Zapier), we collect data necessary to provide integrations, such as metadata, messages, and files, in accordance with each service’s permissions.

2. How We Use Your Information
We use the information collected to:

  • Deliver and improve ClearCRM functionality
  • Provide customer support and respond to inquiries
  • Personalize your experience
  • Send important updates and service-related notifications
  • Process transactions and manage subscriptions
  • Monitor platform performance and detect misuse
  • Comply with applicable laws and regulations

3. Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:

  • Vendors and service providers who help us operate (e.g., hosting, analytics, payment processing)
  • Legal compliance if required by law or subpoena
  • Business transfers in connection with mergers, acquisitions, or asset sales
  • With your consent when explicitly authorized (e.g., app integrations)

4. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy. You can request account deletion at any time, and we will remove your data unless required for legal reasons.

5. Data Security
We use administrative, technical, and physical safeguards to protect your data, including encryption, firewalls, and secure access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
You may:

  • Access or update your account information
  • Request data export or deletion
  • Manage cookie preferences in your browser
  • Opt out of marketing emails via unsubscribe links (transactional emails will still be sent)

7. International Data Transfers
ClearCRM is based in the United States. If you access our services from outside the U.S., you agree to the transfer of your information to the U.S. and other jurisdictions where we or our service providers operate.

8. Children’s Privacy
ClearCRM is not intended for use by individuals under 16. We do not knowingly collect personal data from children.

9. Changes to This Policy
We may update this Privacy Policy occasionally. We will notify you of material changes via email or in-app notification. Continued use of ClearCRM after changes means you accept the updated policy.

10. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: privacy@clearcrm.com