Track key support KPIs on built-in dashboard
Standard Dashboards
Use built-in reports to track performance
Standard Reports
Standard Reports in ClearCRM provide pre-built reports on support performance, such as ticket volume or resolution times, for quick analysis and insights.
Standard reports are crucial for consistent performance tracking. Without them, manual reporting can be time-consuming and prone to errors.
ClearCRM’s Standard Reports simplify performance analysis, improve insights, and enhance support quality. This drives efficiency and customer satisfaction.
Review agent response, resolution time, and satisfaction
Agent Performance Metrics
Agent Performance Metrics in ClearCRM review agent response times, resolution rates, and satisfaction scores, providing insights to optimize support performance.
Agent metrics are essential for improving support quality. Without them, teams may lack data to address underperformance or recognize top performers.
ClearCRM’s Agent Performance Metrics enhance support efficiency, improve agent accountability, and drive customer satisfaction. This supports high-quality service.
Analyze CSAT, NPS, and other satisfaction data
Customer Satisfaction Analytics
Customer Satisfaction Analytics in ClearCRM analyze CSAT, NPS, and other satisfaction data, providing insights to improve service quality and customer loyalty.
Satisfaction analytics are critical for retention. Without them, businesses may miss opportunities to address dissatisfaction or enhance experiences.
ClearCRM’s Customer Satisfaction Analytics provide actionable insights, improve service quality, and enhance loyalty. This drives retention and long-term growth.
See how support volume changes over time
Ticket Volume And Trends
Ticket Volume and Trends in ClearCRM track support ticket volume and trends over time, providing insights into demand patterns and resource needs.
Tracking volume is essential for resource planning. Without it, businesses may struggle to allocate support resources, leading to delays or burnout.
ClearCRM’s Ticket Volume and Trends improve resource planning, enhance support efficiency, and ensure timely resolutions. This drives customer satisfaction.
Track how fast agents respond and resolve issues
First Response And Resolution Time Tracking
First Response and Resolution Time Tracking in ClearCRM tracks how quickly agents respond to and resolve tickets, ensuring timely support and high satisfaction.
Tracking response times is critical for customer trust. Without it, delayed responses can harm satisfaction and increase churn.
ClearCRM’s First Response and Resolution Time Tracking improve support efficiency, ensure timely service, and enhance customer satisfaction. This drives loyalty.
View and analyze customer survey responses
Feedback And Survey Results
Feedback and Survey Results in ClearCRM view and analyze customer survey responses, providing insights into satisfaction and areas for improvement.
Survey analysis is crucial for data-driven improvements. Without it, businesses may miss critical feedback, limiting service enhancements.
ClearCRM’s Feedback and Survey Results provide clear insights, improve service quality, and enhance customer satisfaction. This drives retention and growth.
Customize dashboards to track what you want and share with team
Customizable Dashboards
Customize reports to track what you want and share with team
Custom Reports
Download reports for offline analysis or sharing
Exportable Reports
Exportable Reports in ClearCRM allow you to download support reports for offline analysis or sharing, ensuring flexibility in data use and stakeholder communication.
Exportable reports are essential for accessibility. Without them, teams may struggle to share insights, limiting collaboration or external reporting.
ClearCRM’s Exportable Reports improve data accessibility, enhance collaboration, and support stakeholder communication. This drives informed decisions and efficiency.
Automatically send reports to stakeholders on a schedule
Scheduled Report Delivery
Scheduled Report Delivery in ClearCRM automatically sends support reports to stakeholders on a set schedule, ensuring consistent updates without manual effort.
Scheduled delivery is crucial for stakeholder communication. Without it, manual reporting can be time-consuming and lead to inconsistent updates.
ClearCRM’s Scheduled Report Delivery streamlines communication, ensures timely updates, and improves stakeholder engagement. This drives efficiency and informed decisions.
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